WHAT PEOPLE SAY ABOUT US

Many companies have discovered the impact of Ecom PPO Advisors’ unparalleled approach to PPO savings, analysis and network administration. Ecom has saved its clients millions of incremental dollars each year. Read what our clients say about how we have added value to their businesses.                 "Ecom PPO Advisors provided a solution that exceeded our expectations with no upfront cost to us. Ecom’s electronic interface and Internet tools enabled our various segments to standardize processes and systems. We did not have to pay a cent until plan savings were realized, and their solution even decreased our administrative costs. We did our research before choosing Ecom, and only Ecom could offer a streamlined solution with a guaranteed increase of savings." Assistant Vice President-Managed Care, Major Medical Carrier                   "Mr. Cade Havard, Ecom PPO Advisors (Ecom) made a presentation to our group in April 2003. After the presentation, I was skeptical of the savings but requested that he perform an evaluation of our PPO network in an effort to assist us in our ongoing effort to maximize savings for our membership. Mr. Havard determined that by using his patent-pending algorithms and analytics that we could increase our savings substantially and also gain some operational efficiencies by converting all of our paper claims to an electronic format. Over the course of our three-year relationship, Ecom has helped us deliver an increase of 42.5 percent in additional savings to the Fund and our membership. The unique nature of our membership and the political landscape that we encounter has always provided challenges and we are thankful Ecom was right by our side to navigate through these obstacles. The union environment is unique and Ecom always provided helpful solutions to these various obstacles. Cade Havard and his team did everything they said they would do and did it on time and in a professional manner. Ecom has exceeded our expectations." Fund Director, Taft-Hartley Plan                 "In a six year relationship with a vendor partner, you have opportunities to see all sides. Under no circumstances did the staff at Ecom PPO Advisors ever waiver from their standards of professional behavior, respect or empathy for any member of our staff. One of the best measures of character is when you have the opportunity to hold a person to their professed level of behavior… the staff at Ecom never wilted under that pressure. In their contract and company goals, it was clear that their goal was to enhance our success. We were never just an income stream to Ecom, as it was clear their method was to make sure we were thrilled to pay them because they brought so much value. While we obviously had a contract, the contract was treated as a promise to form a partnership. Ecom staff went beyond statements of work, contract provisions, and standards on many occasions because it was the right thing to do in order to accomplish our mutual goals. More than any other single attribute, Ecom does what they say they’ll do. That is a very refreshing, and way too rare, habit. To tell a story, I joined our company to run a project that involved Ecom. During conference calls, I was doing the usual project management protocol of getting dates, who’s responsible, tasks, etc. and being very diligent. After one call, a colleague turned to me and said “this isn’t a vendor, this is Ecom, you don’t have to worry about them." Vice President, Budget & Process Improvement                 "Ecom PPO Advisors brought us the knowledge with experts in the PPO industry. We partnered with Ecom in 1998, and their efforts via PPO analysis and direction on medical plans saved us millions of dollars over the years. The client Web tools really made our workflow so much more efficient, a very good product compared to other PPO vendors. Ecom employees are experts in all areas of PPO administration. The people at Ecom have always been great to work with and really strive to go beyond the norm. We’ll never forget our relationship with Ecom – the people, the knowledge, the PPO solution well above others – by combining PPO discounts with a PPO provider disruption analysis. Their efforts allowed us to make the best informed decisions for our plan and ultimately our employees." Health, Life and Disability Plans Manager, Self-Funded / Self-Administered                 "In setting up one EDI pipeline with Ecom PPO Advisors, we have added network discounts for our covered population on a travel basis, on supplemental out-of-network claims and for negotiated discounts. In addition, leveraging Ecom’s analytical abilities and network relationships has allowed our staff to focus more on serving our covered lives and spending their time developing and delivering products enhancements. The greatest driving force behind our decision to hire Ecom was their sophisticated electronic claims capabilities, their relationships with multiple PPO partners and their PPO network analysis consulting capabilities. By utilizing Ecom’s workflow, routing claims to additional layers of discount opportunities, we saved an additional $10 million in travel, supplemental and negotiated discounts. Simply put, Ecom’s best attribute is their client focus. They have demonstrated the ability to respond to our complex needs and our demand for service excellence. They have collaborated with us to find, implement and track solutions to new challenges posed by our relationship with Ecom. It has been a successful relationship so far." Director of Community Health, Self-Funded / Self-Administered                   "Our company has realized more automated claims processing and improved workflow by working with Ecom PPO Advisors. The long-term relationship focus and continued technological advancements made by Ecom and its staff were the greatest driving forces behind our decision to hire these consultants. Ecom’s best attributes are the willingness of all staff members to resolve any problems and to work with us to improve their service." Manager of Benefits, Self-Funded / Self-Insured                 "Our relationship with Ecom PPO Advisors provides us with access to certain PPO networks we would be unable to use otherwise at a competitive access fee. Quick responsiveness to problems has always been a strong point of Ecom. We hired Ecom mainly for its access to networks throughout the country at an affordable access rate, in addition to the repricing of claims. Based on feedback I receive from staff, your Web tools are a competitive advantage you have to your peers. You were also very flexible and worked with us to accommodate some major workflow changes we implemented a couple of years ago. Your cooperation in this area was very appreciated and critical to our processes at that time." Director Health Benefits, Employer                 "Our relationship with Ecom PPO Advisors has allowed us to become more efficient in the handling of our claims whether it was originally received as a paper document or received electronically. We had the need to get our claims converted from paper to an electronic image and accomplish the PPO repricing function at the same time. The third party administrator no longer wanted to maintain the PPO networks in our system. The efficiency of being able to track the claim from the point of receipt to the final stage is very important for our operation. The staff is very helpful and they respond to our issues very promptly." Chief Operations Officer, Third Party Administrator